“We have used Potter Construction for two home remodel jobs.  We are most please with the results.  Their employees were efficient, knowledgeable and friendly.  It was a pleasure working with them in our home.  We’ve heard many horror stories about remodeling and we are most grateful that we used Potter Construction.”
– Dick & Donna Clarke

At Potter We Believe That Knowledge Is Key.

Gary Potter has been a Seattle builder for 30 years; his commitment to education, service, and excellence steers the company philosophy and business model for Potter Construction. Gary and his team love sharing their knowledge with clients and seek to partner with clients to create a smooth and comfortable building experience.

Through clear communication and regular meetings, Potter Construction aims to simplify the complex decision-making process and support clients to make informed decisions.

Recommended Remodeling Tips

Know Your Remodeler

Many of our clients are anxious to learn all they can about the home remodeling process before embarking on their project. This is understandable and admirable. A remodeling project is exciting, can have a positive impact on a family’s quality of life, and is potentially an excellent financial investment.

A good place to begin the education process is with the remodeling contractor. Customers who understand the remodeler’s motivation and approach to the work will be better equipped to select a remodeler that suits their personality and project.

This is not a mysterious or complex undertaking—remodeling contractors are just business people. We possess skills that lend themselves to home improvement just as you apply your expertise to your chosen profession. Like many others, we want to earn a living doing something we’re good at and are passionate about, as well as leave some positive mark on the world.

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As business people, we are interested in making money honestly by providing an excellent product at a fair price. Professional remodelers accomplish this goal by preparing business plans, understanding and adhering to client expectations, and establishing strong and reliable partnerships with suppliers, lenders, and subcontractors. We live in the communities in which we work and therefore rely on our local reputations to sustain our business success.

As with any business, some remodeling contractors lack adequate business and communication skills to be successful, at least in the long term. Those human deficiencies—not intentional deceit—are the root of most horror stories about dissatisfied customers. Only a very small percentage of remodelers act badly, and they are often (and increasingly) ferreted out and exposed by various regulatory and industry certification standards that continue to improve the reputation and professionalism of the industry.

Professional remodelers—those with both the trade and business management skills—work hard to avoid misunderstandings and miscommunication with their clients. That effort is sometimes challenging. Unlike other industries, construction work is exposed and open as it progresses and takes place in the full view of the client. What may appear to be incomplete or a mistake might simply be an unfinished phase of the project.

As a homeowner and potential remodeling client, it is critical to remember that contractors are engaged in the remodeling process every day, year after year, developing a solid sense of daily progress and a vision for how the project will finish to their client’s satisfaction. Homeowners, on the other hand, may go through the remodeling process only once, and so don’t get to develop that long-term perspective.

Successful remodeling professionals recognize the difference between their experienced perspective and the untrained eyes of their clients. They bridge that gap by respecting a homeowner’s questions and providing clear and satisfactory answers. They understand the significant emotional investment and the financial risk undertaken by their clients, and they work hard to calm fears and debunk myths.

Informed homeowners, in turn, must understand that remodeling is all in a day’s work for a contractor. When both you and your remodeler respect each other’s role and approach to the project, it creates a greater opportunity to foster open communication, build trust, and achieve a successful and satisfying project.

Warm regards,

Gary Potter
Potter Construction, Inc
5606 California Ave SW
Seattle, WA 98136
(206) 935-9696 – phone

[email protected]
www.potterconstruction.com

Planning Before Construction

On time, on budget, and exceeding customer expectations starts with a thorough preconstruction plan.

To finish a complex project on time and on budget, the Professional Remodeler must have a thoughtful, thorough and well-developed preconstruction planning process. It can feel like a slow way to start, but the time spent upfront pays off in more ways than some homeowners realize.

Despite its importance, planning is one of those success factors that gets too little credit. Most homeowners understand that the project must be completed on paper before work starts, but not all of them realize the full extent of the prep work involved. This work goes well beyond blueprints. Read more...

For a project to come off without major problems, the remodeler must plan every detail and activity for every stage of the project. The right materials and products have to be in place at the right times, workers and subs must be ready to go when needed, and contingency plans have to be created for weather and other obstacles. The more detailed the plan, the smoother the workflow and the faster the job will get done. This is especially important if the homeowners will be living in the house during construction.

Such planning may be relatively simple for a small project like a new deck or bath facelift. But the details that need to be tracked for a major renovation can be staggering and can include hundreds of colors, components, finishes, and model numbers. The absence or presence of specific words in the plans and specifications can dramatically change estimated costs, finished appearances, and scheduling. Calculating and determining correct quantities, costs, and delivery times for all these items demands real organization. A decision made today will determine whether the right personnel and materials are on the job a month or two from now.

The plan must also consider bureaucratic entities such as zoning boards, architectural review committees, and homeowner associations. A good plan will ensure that their rules are taken into account during every step of the project.

Then there are communication issues. A large-scale remodeling project has much in common with a relay race, where the baton gets passed between participants at key points. The most crucial of those happen during the planning phase when a lot of information has to be passed intact from the salesperson, to the designer, to the production manager or lead carpenter. A professional remodeler will have a management system that makes sure these transfers happen smoothly and accurately.

Someone on the remodeler’s staff must also confirm that key details are communicated to all members of the project team—homeowners, architect, interior designer, project manager, contractor—at the right time. This person must also ensure that everyone on the team understands their own, and everyone else’s, responsibilities.

A project that starts with this type of detailed planning stands a much better chance to come in on time, on budget, and with minimal stress. By taking the time up front to think through all the details, the remodeler can ensure the best possible outcome for the homeowners. The ultimate benefit of this is a finished project that reflects the vision of the homeowners, and a sense of pride and satisfaction for all who had a hand in completing it.

Warm regards,

Gary Potter 

Surviving A Room Addition

No one likes to think about having to “survive” anything, and certainly not a remodeling project. But in our experience as professional remodeling contractors, we’ve come to learn and advise our clients that there will be ups and downs with every project. It’s our job to minimize stress and flatten out inevitable emotional peaks and valleys.

Room additions are often the most complex and time-consuming types of remodeling projects. The scope of work on these projects makes stress management especially important.

Consider, for example, the impact of removing an entire roof to accommodate a second-story addition, or displacing a kitchen to add an adjacent family room. A family’s day-to-day life can be impacted for several weeks. That doesn’t mean, however, that the payoff isn’t worth it … especially if client and contractor work together to manage the project and minimize stress.Read more...

To help our homeowners cope, we take time to go over the entire scope of the remodel before we sign a contract. We work with our clients to identify and rectify “pinch points” that might cause anxiety. We’ll find out how we can be as unobtrusive as possible. We’ll find out the best time to start in the morning and explain how we’ll control dust and boot prints from getting past the construction zone. We work hard to accommodate the sensitivities of our clients and reduce the amount of intrusion—and related stress—they feel.

We find it useful to sit down with all members of the household to discuss the project, address any potential impact, and map out responsibilities and concerns. It also helps to plan contingencies, such as temporary cooking or sleeping areas, and make those spaces as comfortable and “normal” as possible. The goal is to create a partnership—between our company and family members—so that everyone feels connected to the project and excited and committed to the ultimate goal.

We also advise homeowners to prepare their neighbors. A room addition project often requires several tradespeople, as well as our crewmembers, which can limit street parking. It is helpful to let your neighbors know what’s coming, the time frame for completion, and our daily start and stop times. It might also be a nice gesture to invite them to an open house when the project is done to show them your new space and thank them for their support.

The most important stress reducer by far is effective communication. We make it a point to set up regular meetings throughout the project to discuss progress, make decisions or selections, and address any concerns. It is incumbent on both contractor and client to keep those lines of communication open, honest, and respectful. If there’s a problem that crops up between scheduled meetings, we can usually tackle it right away, keeping everyone’s stress level in check … and our clients out of “survival” mode.

Warm regards,

Gary Potter
Potter Construction, Inc
5606 California Ave SW
Seattle, WA 98136
(206) 935-9696 – phone

[email protected]
www.potterconstruction.com

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